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User profile for user: hannahlouise1989
hannahlouise1989 Author
User level: Level 1
4 points

Problems with iCloud

Hi, I will admit that I'm not very techy so my apologies for the basic way I'm going to describe this problem! My iCloud seems to be having trouble syncing on my MacBook Pro - if I click on the information icon it comes up saying 'uploading xxx items' but the cross next to it is greyed out so I cannot cancel it (see photo). It is currently on over 14,000 items but no matter how long I leave it that number doesn't go down. I've searched on Google for help but whatever I've tried just seems to make the problem worse! Before I tried anything it was only trying to upload 400 items!! I also seem to have lost a load of photos and documents that were on iCloud (I'm assuming they're in that 14,000) and I'm unsure how to retrieve them - they're for my business so they're important. Any help or advice would be very gratefully received. Thank you!

MacBook Pro, OS X 10.10

Posted on Dec 11, 2021 3:20 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,495 points

Posted on Dec 11, 2021 6:18 PM

Are you running any anti - virus programs? Using a VPN?


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,495 points

Dec 11, 2021 6:18 PM in response to hannahlouise1989

Are you running any anti - virus programs? Using a VPN?


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com

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Problems with iCloud

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