I have Apple TV 4K and a Siri remote. The remote is uncontrollable, moving in opposite directions and entirely randomly around the screen. I have followed the apple remote troubleshooting guide, restarted Apple TV, unplugged Apple TV - the problem persists. As I sit here writing the remote is jumoping all around the screen How can I fix this?
Apple TV 4K, tvOS 15
Hello,
Since you only mentioned one of the steps included in this article, I wanted to post it incase the guide you mention is different.
If your Apple TV remote isn't working - Apple Support
If that still doesn’t work these articles may help in its absence.
Use other remotes to control Apple TV - Apple Support
Control Apple TV with iOS or iPadOS Control Center - Apple Support
I hope this helps.
Hello,
Since you only mentioned one of the steps included in this article, I wanted to post it incase the guide you mention is different.
If your Apple TV remote isn't working - Apple Support
If that still doesn’t work these articles may help in its absence.
Use other remotes to control Apple TV - Apple Support
Control Apple TV with iOS or iPadOS Control Center - Apple Support
I hope this helps.
Thanks! After trying the solutions, I am using the remote on my iPhone with no problems. It is important to NOT connect the malfunctioning remote, and just use the iPhone remote. Since this proved to me the remote was the problem, I am going to get a new remote.
You are welcome. I’m glad you found a solution! Personally, I don’t even use my Siri Remote anymore. I always have my iPhone near and love the Control Center remote a lot.
Siri Remote moves randomly
