MMS not working, but it is enabled

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Level 1

4 points

MMS not working, but it is enabled

The photo button is greyed out in Messenger, and I get an alert saying I need to enable MMS in order to send photos. But MMS is already enabled, and cellular data is on (but I’m on WiFi anyway). I tried turning MMS off, restarting phone, and turning it in again, no luck. Carrier is Google Fi, and has been for years, And this is the same XR phone I’ve had for years, and as of last week MMS worked fine. Phone has 21 GB free memory. Problems seemed to happen right after I installed iOS 15.1. Any suggestions for how to fix?

iPhone XR, iOS 15

Posted on Dec 11, 2021 5:43 PM

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Answer 1

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Scott-he-him

Level 5

4,529 points

Dec 11, 2021 7:27 PM in response to Lkj0808

Hello,

This is from Google’s support site about setting up and configuring MMS settings.

https://support.google.com/fi/answer/6205096?hl=en&co=GENIE.Platform=iOS

”To send and receive some photo, video, and group messages, when you activate your service, update your iPhone settings.

Turn cellular data on

On your iPhone or iPad, open the Settings app.
Tap Cellular.
Make sure Cellular Data is turned on.

Turn on data roaming

On your iPhone or iPad, open the Settings app.
Tap Cellular Cellular Data Options.
Make sure Data Roaming is turned on.

Configure MMS settings

On your iPhone or iPad, open the Settings app.
Tap Cellular Cellular Data Network.
In each of the three APN fields, enter h2g2.
In the MMSC field, enter http://m.fi.goog/mms/wapenc.
In the MMS Max Message size field, enter 23456789.
Restart the iPhone.

View a tutorial on how to configure MMS settings.

Tip: You can't use SMS delivery reports with Google Fi.”

I hope this helps.

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Answer 2

Lkj0808 Author

Level 1

4 points

Dec 11, 2021 7:51 PM in response to Lkj0808

Update - fixed! For anyone else looking, I found the headings referenced under Cellular, then my phone number (labeled “Primary”).

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Answer 3

Lkj0808 Author

Level 1

4 points

Dec 11, 2021 7:36 PM in response to Scott-he-him

Thank you. I checked under Cellular in Settings, and there is no “Cellular Data Options” and no “Cellular Data Network”. I dug around in the submenus that are available but didn’t find either of these. Could they be under a different heading/menu?

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Answer 4

Dec 11, 2021 8:10 PM in response to Lkj0808

Glad you found it!

Sorry I didn’t reply. I don’t use Google Fi so my Cellular Settings are different anyway.

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MMS not working, but it is enabled

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