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DESPERATE FOR HELP!! Thought an app was backed up to my iCloud but it wasn't

Hi, so this is a bit of a long one and doesn't directly concern Apple, but I'm so desperate for any help, I figured I'd try here.


To set the stage, I set up Twitter's 2 Step Authentication on my Twitter account about 2/3 weeks ago. I'd never had it prior, but wanted extra security so I set it up. I scanned the code on the Microsoft Authenticator app and entered the one time password I got from Twitter. I knew I was going to be getting a new phone soon, so I made sure to backup the Authenticator app to my iCloud. I assumed it was like every other app and didn't need a special encryption in order to save my account key. I had absolutely NO way of knowing it would need one because I never got a prior warning, nor did I know I'd need to specifically look that information up. I had no idea until it was too late. A few hours ago, I got my new phone (an iPhone 13) and everything went great because I had all of my stuff backed up to my iCloud. The Authenticator app was saved, so I assumed it would still have my account key for my Twitter account saved to it as well. It did NOT. Now I have absolutely NO way of getting into my Twitter account. I do not have any of my backup codes saved, which is my own fault I know, but I just completely forgot to do that. I have no idea what to do next and I'm absolutely terrified I've just lost my Twitter account. I've contacted Twitter Support, I've been on Microsoft forums, but I haven't had much luck with either yet. Because this concerns my iCloud, I thought I'd try here just to see if ANYONE might have an idea of what to do. Please help me if you can.

iPhone 13, iOS 15

Posted on Dec 11, 2021 7:28 PM

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Posted on Dec 11, 2021 7:40 PM

We, nor Apple can help you. You'll have to reach out to Twitter for help. See this link on how to contact an App Developer --> How to contact an app developer - Apple Support

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DESPERATE FOR HELP!! Thought an app was backed up to my iCloud but it wasn't

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