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I have a 2017 Mac Desktop with Hi Sierra 10.13.8 and cannot update OS.
Also my screen changes automatically to huge expanded screen and cannot access any commands
and have to shut down to get out of it. What is happening?
iMac 21.5″ 4K, macOS 10.13
Start with this...
Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.
Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.
macOS Mojave 10.14.6 - Technical Specifications
General Requirements
OS X 10.8 or later
2GB of memory
12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
Some features require an Apple ID; terms apply.
Some features require a compatible Internet service provider; fees may apply.
Mac Hardware Requirements
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Mojave:
MacBook (Early 2015 or newer)
MacBook Air (Mid 2012 or newer)
MacBook Pro (Mid 2012 or newer)
Mac mini (Late 2012 or newer)
iMac (Late 2012 or newer)
iMac Pro (2017)
Mac Pro (Late 2013; Mid 2010 and Mid 2012 models with recommended Metal-capable graphics cards)
Don't use FireFox for these links…
https://itunes.apple.com/us/app/macos-mojave/id1398502828?mt=12
MacOS Catalina 10.15.7 - Technical Specifications
General Requirements
OS X 10.9 or later
4GB of memory
12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
Some features require an Apple ID; terms apply.
Some features require a compatible internet service provider; fees may apply.
Mac Hardware Requirements
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:
MacBook (Early 2015 or newer)
MacBook Air (Mid 2012 or newer)
MacBook Pro (Mid 2012 or newer)
Mac mini (Late 2012 or newer)
iMac (Late 2012 or newer)
iMac Pro (2017)
Mac Pro (Late 2013 or newer)
https://support.apple.com/en-us/HT210190
Don't use FireFox for these links…
https://apps.apple.com/gb/app/macos-catalina/id1466841314?ls=1&mt=12
How to upgrade to macOS Catalina – Apple Support
And caution on 10.15 or higher, to see which Apps will no longer work in 10.15 get Go64...
https://www.stclairsoft.com/Go64/
macOS Big Sur - Technical Specifications
General Requirements
OS X 10.9 or later
4GB of memory
35.5GB available storage on macOS Sierra or later*
Some features require an Apple ID; terms apply.
Some features require a compatible internet service provider; fees may apply.
Mac Hardware Requirements
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Big Sur:
MacBook (2015 or later)
MacBook Air (2013 or later)
MacBook Pro (Late 2013 or later)
Mac mini (2014 or later)
iMac (2014 or later)
iMac Pro (2017 or later)
Mac Pro (2013 or later)
Learn about compatibility and how to identify your specific Mac model
Don't use FireFox or WaterFox for this link. it'll mess it up...
https://apps.apple.com/us/app/macos-big-sur/id1526878132?ls=1&mt=12
And caution on 10.15 or higher, to see which Apps will no longer work in 10.15 get Go64...
Start with this...
Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.
Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.
macOS Mojave 10.14.6 - Technical Specifications
General Requirements
OS X 10.8 or later
2GB of memory
12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
Some features require an Apple ID; terms apply.
Some features require a compatible Internet service provider; fees may apply.
Mac Hardware Requirements
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Mojave:
MacBook (Early 2015 or newer)
MacBook Air (Mid 2012 or newer)
MacBook Pro (Mid 2012 or newer)
Mac mini (Late 2012 or newer)
iMac (Late 2012 or newer)
iMac Pro (2017)
Mac Pro (Late 2013; Mid 2010 and Mid 2012 models with recommended Metal-capable graphics cards)
Don't use FireFox for these links…
https://itunes.apple.com/us/app/macos-mojave/id1398502828?mt=12
MacOS Catalina 10.15.7 - Technical Specifications
General Requirements
OS X 10.9 or later
4GB of memory
12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
Some features require an Apple ID; terms apply.
Some features require a compatible internet service provider; fees may apply.
Mac Hardware Requirements
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:
MacBook (Early 2015 or newer)
MacBook Air (Mid 2012 or newer)
MacBook Pro (Mid 2012 or newer)
Mac mini (Late 2012 or newer)
iMac (Late 2012 or newer)
iMac Pro (2017)
Mac Pro (Late 2013 or newer)
https://support.apple.com/en-us/HT210190
Don't use FireFox for these links…
https://apps.apple.com/gb/app/macos-catalina/id1466841314?ls=1&mt=12
How to upgrade to macOS Catalina – Apple Support
And caution on 10.15 or higher, to see which Apps will no longer work in 10.15 get Go64...
https://www.stclairsoft.com/Go64/
macOS Big Sur - Technical Specifications
General Requirements
OS X 10.9 or later
4GB of memory
35.5GB available storage on macOS Sierra or later*
Some features require an Apple ID; terms apply.
Some features require a compatible internet service provider; fees may apply.
Mac Hardware Requirements
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Big Sur:
MacBook (2015 or later)
MacBook Air (2013 or later)
MacBook Pro (Late 2013 or later)
Mac mini (2014 or later)
iMac (2014 or later)
iMac Pro (2017 or later)
Mac Pro (2013 or later)
Learn about compatibility and how to identify your specific Mac model
Don't use FireFox or WaterFox for this link. it'll mess it up...
https://apps.apple.com/us/app/macos-big-sur/id1526878132?ls=1&mt=12
And caution on 10.15 or higher, to see which Apps will no longer work in 10.15 get Go64...
Thanks to Niel...
Back up your data, check your applications for compatibility, and click on High Sierra. You may need to change the https to macappstore before the link will work.
operating system how to upgrade late 27 i… - Apple Community
Hi BD Aqua. I do safeboot once a week or so. There are pages and pages of messages in the Logs that I do not understand. Yes, this happens in SB also. I can barely look at an email and the screen expands so that I can't exit and have to shut down. Today was been the worst since it started happening a week or so ago, but that was more intermittent. I always Firefox, but signed on here with Safari and so far so good. I had heard that Safari had a lot of issues with apple software.
What do I do next? I tried to copy today's ASI log but it would not paste to a folder. Thanks for any help.
Jamie
Cannot update new OS
