Complimentary 7 day AppleCare+ activated before I have the laptop

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Level 1

4 points

Complimentary 7 day AppleCare+ activated before I have the laptop

I've ordered a new MacBook Pro from the online apple store over a month ago ad it comes with complimentary 7-day AppleCare+. I haven't received the laptop yet, but the AppleCare+ is already activated. By the time I'm due to receive the machine, the AppleCare+ expires the next day.

I called up about it and support said it's from the time of purchase. I complained. They said there's nothing they can do - it's a policy thing.

It seems ridiculous that I don't even have the machine yet and AppleCare+ has already been activated. There should be a way to activate AppleCare upon receiving the machine, otherwise, it's next to useless.

Posted on Dec 12, 2021 1:22 PM

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Answer 1

Dec 12, 2021 1:29 PM in response to Frankenfruit

That is AppleCare policy.

You can ask for a gift card for the amount of time you didn’t have your Mac during the shipment, but that is not guaranteed.

Call Apple Support at 1-800-APLCARE.

👉🏼 Contact Apple Support. 

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Answer 2

babowa

Level 9

78,405 points

Dec 12, 2021 1:30 PM in response to Frankenfruit

well, every new device comes with a one year warranty, so you are covered.And, if there is a major problem with the device, you have 14 days to return it for any reason for a refund, so this offer is not all that valuable.

FWIW, where did you see that offer? I could not find it.

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Answer 3

Frankenfruit Author

Level 1

4 points

Dec 12, 2021 1:41 PM in response to babowa

I think it's an Australian offer due to a change in our consumer laws about not being able to sell additional insurance until 4 days after the purchase date. Don't ask me why!

AppleCare+ does offer you cover for accidental damage (2 incidents in 12 months) and priority support, so there is a benefit there.

TBH I think it just seems really illogical and unfair to me - it's probably not all that big a deal. Unless I spill my drink on my computer in the first 7 days of ownership - then I will be fuming.

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Answer 4

babowa

Level 9

78,405 points

Dec 12, 2021 1:53 PM in response to Frankenfruit

being country specific is a possibility. then i would wait until you have the device and then contact Apple and pointing it out, i would ask again. in the us, the regular warranty starts when it is shipped and Applecare would just replace it beginning on the same day.

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Complimentary 7 day AppleCare+ activated before I have the laptop

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