Macbook asking for Pin vs Password

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Macbook asking for Pin vs Password

I have an issue every so often, its random and not sure what causes it. When I open my laptop it will say "Your password is required to enable Touch ID" but in the grey input box it states Pin. My laptop password does not allow me to get in, and I don't have any Pin set up. This requires me to hold down the power key to reboot, after system restart I can enter my password and login without issues. This is really frustrating, and has been happening for months through several OS updates. I'm using a 2020 M1 Air currently on Monterey 12.0.1 for reference.

MacBook Air 13″, macOS 12.0

Posted on Dec 13, 2021 7:49 AM

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Answer 1

JovonaP.

Community Specialist

Dec 14, 2021 7:46 AM in response to base1735

Hello base1735,

Thank you for using Apple Support Communities. We see that you're unexpectedly prompted to enter a PIN and enable Touch ID on your MacBook Air. We're happy to look into this with you.

We recommend that you test the issue in safe mode. Starting in safe mode allows your Mac to run certain checks, remove caches, and prevent login items from automatically launching. This can isolate possible third party issues. Use the steps and information in the link below for assistance with safe mode:

How to use safe mode on your Mac

Let us know the results. Be sure to include additional alerts and any other troubleshooting steps that you may have tried.

Have a nice day!

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Macbook asking for Pin vs Password

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