Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Regarding Trade-In

For trade in, I need to send my device within 14 days. Is the kit coming with my new device? Does the 14 days mean from the day that I get my new iPhone or the order placed date?

Posted on Dec 13, 2021 2:29 PM

Best reply

k_p95

Level 4

3,996 points

Posted on Dec 13, 2021 4:33 PM

Hi,

Once you receive your new iPhone, your timeframe to return the old one for the Trade-In program starts.

You will receive your Trade-In kit with your new iPhone, as well as further instructions on how to properly send back your old iPhone.

Hope this helps.

View in context

Similar questions

2 replies

Best reply

k_p95

Level 4

3,996 points

Dec 13, 2021 4:33 PM in response to yoonjoo128

Hi,

Once you receive your new iPhone, your timeframe to return the old one for the Trade-In program starts.

You will receive your Trade-In kit with your new iPhone, as well as further instructions on how to properly send back your old iPhone.

Hope this helps.

FoxFifth

Level 10

469,917 points

Dec 13, 2021 3:13 PM in response to yoonjoo128

The 14 days is from when you receive the trade-in kit. They normally ship that about the same time as they ship your new device but it may arrive a few days after the new device.

Regarding Trade-In

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up