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Refunds

I’ve made a lot of purchases and apple won’t refund them what should I do even to get some refunded.

iPad Air 3, iPadOS 15

Posted on Dec 13, 2021 10:21 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2021 5:29 AM

To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232



2 replies
Question marked as Top-ranking reply

Dec 14, 2021 5:29 AM in response to Jesse1123Ja

To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084


The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232



Dec 13, 2021 10:36 PM in response to Jesse1123Ja

Welcome to Apple Support Community!


Apple reviews your account and their refund policies to make a decision on the eligibility of the refund.


You mentioned that you were not eligible.


If you haven't already, you may dispute the decision on reportaproblem.apple.com


If you have already disputed the decision and you were denied, you will need to reach out to your bank to dispute the charges.


Hope this helps ;)

Refunds

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