iphone won't turn off and it's frozen.
I'm unable to restart my phone after doing the volume up and down and side button. Can someone assist?
iPhone XS Max, iOS 15
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Frozen Phone
see the process below, using the Update option if possible.
Work all through it. There are several stages.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
There is no guarantee you can save any data since your last backup if you need to use the Restore option.