Good morning,
Since I've update to Mac OS 12.1, my external USB Shure MV7 isn't anymore displaying in FaceTime mic menu app. Though it does with other apps, FCPX, Ocean audio and even the Sound system prefs !
It is a FaceTime issue, seems any USB external devices isn't working.
It is very annoying as I use FaceTime for work and I need excellent quality.
Anyone has this issue ?
Thank you !!!
I just received a USB Shure MV7 today and had the same problem - would not recognise the microphone as an input device for FaceTime.
MacOS is at 12.2.1 on my M1 MacBook Pro and the Shure was updated to the latest firmware (1.2.13) upon plugging it in to the laptop.
I have been able to work around this issue but it took another piece of software to do it. For this, I used SoundSource by Rogue Amoeba software. In the SoundSource interface, I changed the System Input to be "Shure MV7". I then added FaceTime to the Favorites section and chose "Shure MV7".
In FaceTime, I configured it to use "Use System Setting" in Video -> Output. (Note: there is no setting for Input).
This worked without issue. When you unplug the MV7, the sound settings go back to their defaults. Settings for the microphone are remembered, however, and will automatically configure themselves when the mic is plugged back in to the laptop.
Frankly, it's a pain to have to do this and it adds expense but at least my brand new microphone will work with my machine. Really looking forward to Apple fixing this, though, as it seems it is very clearly their problem.
Greetings, roland1970!
Welcome to Apple Support Communities! From your post, it sounds like you are running into issues with using an external microphone when you Use FaceTime on Mac. We are glad that you posted in the Apple Support Communities. We will do all we can to help you locate the answers you need.
Check out this guide with steps on how to choose which microphone you use for a FaceTime call: Choose a camera or microphone for FaceTime calls on Mac. If you have set your preferences in the past, you can always edit your microphone settings for FaceTime. You can check out the steps here: Change audio options for FaceTime calls on Mac.
We hope this information helps you out.
Cheers!
same story here. MV7 worked perfectly fine prior to 12.1. In 12.1 it is not just the MV7 issue but a bunch of others USB audio interfaces are not working anymore with FaceTime. It includes MOTU M2 and Focusrite. The only audio interface I have that is recognized by FaceTime is Shure x2u
Thanks for the workaround. Don't think I want to spend the money but will give the Loopback trial a try. I'm going to reopen my Tier 2 support ticket with Apple that I let slide when I decided to just stick with MacOS 12.0.1 rather than upgrade. I've now upgraded to 12.2 on a separate external SSD and, as you indicate, the problem has not been solved. My external Rode mic still works fine in 12.0.1 (takeaway...not a hardware issue on either the Rode or M1 side). Seems to just be an issue with FB.
@awillimd - I am noting that the upgrade to 12.3 didn't fix it for me at all. It was only swapping from Input 2 to 1 that did it. Not sure if that would have worked prior to 12.3, however.
I'm having the exact same issues with FaceTime and two separate external USB mic (Shure MV5 and a Rode NT-USB Mini). Neither will work when set as the default input in Sound. I've got the exact same problems on my wife's M1 (same as mine) that also updated to 12.1 at the same time I did. In FaceTime's Video dropdown menu, none of my external mics show up under the Microphone section (but they do show up in the Output section...go figure!!). I'm also unable to receive incoming calls on my M1 (maybe related). This 12.1 update has had so many issues for me, I'm considering downgrading until Apple puts out a more stable release. I have spent hours on the phone with Apple tier 2 support with no resolution yet.
Hi Eugene, I've made a try and usually didn't work, but I just had a FT call with my son, and the mic was working using the 'system setting' mic (and choosing the MV7 as system mic). On a previous call, it didn't work. So it's very annoying and don't know why all of a sudden it works, and sometimes doesn't. But in any cas, the mic never appears on FT menu.
Thanks for your feedback
FYI, I have also escalated an issue report on this to engineering. Two weeks now and nothing from engineering according to my T2 agent. I have also communicated with Shure, but they also insist the issue is with Apple. No workarounds have worked for me, and I have MacOS 12.2. Reinstalled 2X and also created a new user account in system with no changes.
I have to go into System Preferences > Sound > and toggle back and forth between input settings on my external USB audio device. AudioBox 96.
The Video seems to work but The Audio Settings are forgotten each time.
Other apps work fine. It's just FaceTime calls seem to be the problem.
I have no solution yet.
if it can save you 99$, you can do this through the app midi app in the utility folder for free. And it works with my mv7 and zoom F6.
Please Apple do something, it isn't normal that after an update, our (expensive) gear doesn't work anymore with FaceTime, it shouldn't be a big deal, as Zoom F6 or Shure MV7 still works with other apps, I have to skip FaceTime to Signal or Skype by the time you fix this ! thank you
Thanks for your detailed answer. I've been working around the issue too all day. Switching drive to Mac OS 12.01 in order to have FaceTime working is a pain. The Midi utility shows my MV7 mic on FaceTime, but does nothing. I've contacted apple too that told me it was a mic issue and not a Mac OS one rejecting the fault on Shure and Zoom !. When I told them, that on FCPX and other apple programs it works the tech didn't know what to answer, and mostly when I told him it works on 12.01 for FaceTime. Anyway. Let's wait and see, for now I use Skype and Signal with my clients as the sound from my Logitech cam bad. These programs works fine with the MV7 and Zoom.
unfortunately the "Aggregate Device" I made with motu m2 as input and iMac Pro Speakers as output doesn't work with FaceTime for me. It appears in the Microphones list but the other side of the call can't hear me at all.
Anyway, I have loopback app for other reasons and didn't need to purchase it for FT workaround.
I have same issue with FaceTime only using external webcam with mic. External speakers work fine but mic makes me sound like Darth Vader on the other end. Never an issue before OS update. Zoom and other apps work fine. Just FaceTime is problematic.
This release worked for me. Everything is back to normal. Please see my post of Feb 9, 2022 2:01 PM in response to mgy41512 for the release version that worked (Apple is deleting my posts when I make reference to it and they are threatening to ban me).
Good news ! thanks awillimd. Will install the beta then.
facetime external usb mic issue with Mac OS 12.1
