Good morning,
Since I've update to Mac OS 12.1, my external USB Shure MV7 isn't anymore displaying in FaceTime mic menu app. Though it does with other apps, FCPX, Ocean audio and even the Sound system prefs !
It is a FaceTime issue, seems any USB external devices isn't working.
It is very annoying as I use FaceTime for work and I need excellent quality.
Anyone has this issue ?
Thank you !!!
I just received a USB Shure MV7 today and had the same problem - would not recognise the microphone as an input device for FaceTime.
MacOS is at 12.2.1 on my M1 MacBook Pro and the Shure was updated to the latest firmware (1.2.13) upon plugging it in to the laptop.
I have been able to work around this issue but it took another piece of software to do it. For this, I used SoundSource by Rogue Amoeba software. In the SoundSource interface, I changed the System Input to be "Shure MV7". I then added FaceTime to the Favorites section and chose "Shure MV7".
In FaceTime, I configured it to use "Use System Setting" in Video -> Output. (Note: there is no setting for Input).
This worked without issue. When you unplug the MV7, the sound settings go back to their defaults. Settings for the microphone are remembered, however, and will automatically configure themselves when the mic is plugged back in to the laptop.
Frankly, it's a pain to have to do this and it adds expense but at least my brand new microphone will work with my machine. Really looking forward to Apple fixing this, though, as it seems it is very clearly their problem.
Same issue here. Shure MV7 is not showing up in Facetime under Mac OS 12.1 and now 12.2. Works fine in other applications. Very weird...
great news awillimd ! I'll wait the official release then.
thanks
Upgrade to 12.3 didn't fix for me.
The upgrade to 12.3 didn't fix it for me either. I can now see the mic, but after selecting it no one is able to hear me on FaceTime or Safari. Zoom and Chrome continue to work properly.
Yes it really s...., my Shure MV7 mic or ZOOM F6 is no more showing up in the FaceTime Menu (output only) neither WhatsApp menu, so I doubt it's only FaceTime though it works with other app like Signal and FCPX, Logic Pro...really weird.
Downgrading to 12.01 if a bit of a pain only for FaceTime, I'll use Signal until a fix.
For info, I installed on an external drive 12.01 and mic worked again. Then I did an update to 12.1 on this blank system with no other software installed to check if it would be a third party software issue and same issue, no mic on FaceTime input.
I hope apple will soon find an answer.
here is a post from Marco from another thread that could help
Dec 17, 2021 9:26 AM in response to torsten109a
I have the same problem with an external audio device acting as a microphone input.
As a workaround, try to Audio MIDI Setup app (found in Applications/Utilities) and Create an Aggregate Device (there's a + sign on the bottom-left). In the new Aggregate Device check your Logitech microphone device in the Use column.
I tried the Audio Midi Setup workaround and it didn't work for me. I also restarted the coreaudiod daemon in Activity Monitor to see if it could flush out the issue. That didn't work either The only things that kinda works is to keep the Sound setting window open on your desktop. When receiving a call, quickly switch between your default input (external usb mic) with another input on the list (MacBook internal mic for instance) and back to your default USB mic. This will activate the mic and the caller will be able to hear you (you have to work quickly otherwise the caller will likely terminate the call). Seems like this input switching will hold for all future calls but I can't be sure.
I also created a separate, external 10.0.2 startup disk on my external SDD (I didn't have a recent Time Machine backup). I installed all my apps there (essentially duplicating my 11.1 startup disk. Everything works fine on the 10.0.2 disk proving that this is a 11.1 problem.
Spent considerable time on phone with an Apple senior technical adviser last night. He suggested I get in touch with USB mic manufacturer as the error might be on their end. Told him I had contacted both Shure and Rode and both said neither mic has any add-on drivers and should work like any other USB device. He then checked notes from Apple engineering and there are numerous references to external USB devices not working with 11.1. He took extensive notes of my issues. He also sent me a utility that allows me to take narrated videos and photos of my screen workflow and send to Apple engineers which I am doing right now. He thinks the engineers might be aware of the issue and, if so, they will alert all senior advisers with a technical update and issue a hot patch soonish.
In summary, the external USB mics from several manufacturers are recognized by the Sound setting (input signals are showing). Several apps are able to receive sound inputs from the mics (Voice Memos, Quicktime Player, etc.). However, neither FaceTime nor incoming phone calls recognize the connected USB mics by default. They can be forced to recognize the mics by doing the switch I recommended above in the Sound setting. This is not a lasting workaround however.
Hope that helps. Please call Apple and report the issue. Tier 1 support will not likely be able to help. Request to escalate the issue. If enough users do that, Apple will take it seriously.
Glad it helped. For me, the workaround is to use XLR output connected to mac's USB via the Shure x2u audio interface. For whatever reason, facetime recognizes this interface
well I tried my XLR mic through my Zoom F6 and guess what, Zoom F6 same issue :) So it's not a Shure issue or Zoom, but I'm pretty sure a FaceTime (and WhatsApp) problem.
Let's wait and see....
Unfortunately for me, I've installed Mac OS 12.2 beta, and still no mic on FaceTime....
facetime external usb mic issue with Mac OS 12.1
