Is anyone else having trouble reaching any humans at Apple Card to dispute transactions?

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Level 1

4 points

Is anyone else having trouble reaching any humans at Apple Card to dispute transactions?

I've been trying to dispute a transaction for nearly three months. I am unable to reach a human at GS or Apple to see what is going on. I got a call once, they left the main phone number and then I spent an hour listening to bad pop hits and instructions on how to use my iPhone to dispute a transaction.

I called in a couple of times but keep ending up with the wrong departments. Best call? The poor woman in iTunes subscriptions trying to figure out how I ended up in her phone queue.

Any help? This sucks and I am about to cancel the card. Big mistake getting it.

iPhone SE, iOS 15

Posted on Dec 15, 2021 8:08 AM

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Answer 1

muguy

Level 10

91,154 points

Dec 15, 2021 8:38 AM in response to muguy

You can also dispute a charge in the Wallet.

Under your latest transactions:

Tap the transaction

Tap the detailed transaction, you may have a transaction history posted

You'll then see The status, total, daily cash and a link to report an issue.

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Answer 2

muguy

Level 10

91,154 points

Dec 15, 2021 8:36 AM in response to Zenzei

You can reach service in the wallet. Open Apple Card

Tap more (the three dots)

Select messages or call

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Answer 3

Zenzei Author

Level 1

4 points

Dec 15, 2021 8:49 AM in response to muguy

Disputed in the wallet. 3 months and waiting. Already been denied once because they completely disregarded all the information I submitted. Chat/call always put me in the wrong department. I just spent 30 minutes waiting on hold so that I could return a call they made to see if a charge was valid.

Reaching humans in the right department who know what they are doing is hard.

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Is anyone else having trouble reaching any humans at Apple Card to dispute transactions?

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