I’m locked out of my new MacBook Air

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Level 1

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I’m locked out of my new MacBook Air

I’m locked out of my MacBook. I just got it and made a password and I can’t get it to log in. I tried about 20 different ways to sign in. Nothing worked.

MacBook Air 13″, macOS 11.6

Posted on Dec 15, 2021 5:00 PM

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Answer 1

Top-ranking reply

MrHoffman

Level 10

146,113 points

Dec 15, 2021 5:13 PM in response to mironda224

If there’s nothing on it… Reinstall. Erase and reinstall macOS - Apple Support

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Answer 2

Dec 15, 2021 5:17 PM in response to mironda224

Hi mironda224,

You can unlock your Mac by resetting your user account password in macOS Recovery: https://support.apple.com/en-ca/HT212190

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Answer 3

Dec 16, 2021 4:49 AM in response to mironda224

If you have a "boot" disk, you can insert the CD, DVD, or USB bootup disk and hold the letter "C" during startup. It should then startup from that disk where then you can reset the admin password to unlock. This worked for me a couple times. Hopefully it works for you.

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I’m locked out of my new MacBook Air

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