Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

help please! "verifications failed" error message when trying to set up a newly bought (refurbished) ipad 4

I just bought an Ipad from trademe - it's back to factory settings. can't set it up and start it as I can't log on to my apple ID account as I get a "verification failed" error message. can anyone help me?

iPad (4th gen) Wi-Fi

Posted on Dec 16, 2021 12:49 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2021 7:00 AM

A "Verification Failed" messages is used in various scenarios which could be either a communication issue, or a problem with your account.


'If you can't connect or sign in to iCloud' click here --> https://support.apple.com/HT203512


"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.


And the opposite:

"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"


If those don't resolve the problem, I suggest you contact Apple:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Similar questions

1 reply
Question marked as Top-ranking reply

Dec 16, 2021 7:00 AM in response to smntv

A "Verification Failed" messages is used in various scenarios which could be either a communication issue, or a problem with your account.


'If you can't connect or sign in to iCloud' click here --> https://support.apple.com/HT203512


"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.


And the opposite:

"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"


If those don't resolve the problem, I suggest you contact Apple:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

help please! "verifications failed" error message when trying to set up a newly bought (refurbished) ipad 4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.