Apple One Plan “Cannot Connect”

seems like i'm talking to a bot that takes around 3-5 min per reply.

me:

when i click on the apple one plan, it shows “Cannot Connect/ Retry”

I’ve view other thread where users with 2TB plans have issues, it seems to be solved, however, it’s still the case for me. I’m on family sharing with 2TB and have maxed out the storage, would like to opt for the Apple One plan for the additional Storage + Features. However, i just cannot connect to the links to the Apple One Plan.

i've tried restarting, changing wifi at 3 different locations, and also cellular data with 2 different sim cards. this was done on the iphone 13pro max, ipad pro, macbook pro..

apple support: I understand you need help with connecting to Apple one service . Am I right?

me: yes, or subscribing rather.

apple support:

Thanks for confirming

apple support:

I will definitely do my absolute best and provide you with the necessary information.

apple support:

I thank you for the time you have taken out of your busy schedule to chat with us.

apple support:

Thank you so much for bringing this to our attention about the issue.

apple support:

From here, I would like to ask some clarifying questions to better understand the issue, and to know how best we should proceed to get this resolved for you. Sound good?

me: what do you need me to clarify?

apple support;

Yes, could you confirm me your Apple ID for which you are facing these issues?

me: appleid@xxxxxx.com

apple support:

Thanks for confirming. I appreciate your efforts in order to resolve the issue.

apple support:

Is it possible to share me a screenshot to verify with my resources>

apple support:

Screenshot of the error message you get.

me:

<send screen shots of the "cannot connect/ retry" screenshot from iOS/MacOS>

apple support:

Thank you

apple support:

I am checking on this for you. So on all the devices you get the same error. Correct?

me: corrrect as state above, iphone/ipad/macbook. different wifi location/cellular. after restarting.

apple support:

Thanks for all the information.

apple support:

Thanks for the screenshot.

apple support:

Thanks for the screenshot.

apple support:

Have you checked with the other family members, if they are able to purchase Apple one from their end?

me:

they are minors

me:

so what's the issue with my account?

apple support:

Yes, we will try few steps to isolate the issue.

apple support:

Go to settings>tap on name>media and purchases. Sign out and sign in again.

apple support:

Let me know if this works

me: just signed out and back in, tried to connect to apple one plan and received the same error page.

apple support:

Thanks for trying.

apple support:

I am checking on this for you

apple support:

Pulling some information from the server.

apple support:

Meanwhile, I gather information. Have you checked if the devices were updated?

me:

up-to-date

apple support:

Alright. Do you have any VPN or security apps installed?

me:

no VPN, have already tried different wifi set up at different location with iOS and macOS.

i've tried on my macbook pro, and ipad,

still says "cannot connect"

hopefully i can get support

thankyou for your reply.

i've tried restarted, changing wifi at 3 different locations, and also cellular data with 2 different sim cards,

same issue with my iphone.