Monterey facetime camera not working

Having the same issue on my late 2016 intel MBP — went through all the steps detailed on your link, which did not solve the issue.

When i called customer support I was told this is a hardware issue — the hardware worked fine up until the minute Monterey finished loading. While it could be a coincidence, it seems strange that other people have had the exact same experience. Please provide a software update that fixes this issue.

Hello Terry,

It sounds like your Camera isn't working after upgrading to macOS Monterey. We understand how important this is to you and we are here to help.

This article may be able to help: If your built-in camera isn’t working on your Mac

If the issue persists, can you provide a few more details? What exactly happens when you attempt to access your camera? Do you get any errors or alerts? Are you able to use your camera on any other apps?

Also, which Mac are you currently using?

Cheers!

I thought my external Logitech camera was broken, but after buying two more cams, different brands, it turns out that FaceTime does not work with external cameras. The cams work with Zoom and also the Logi configuration apps. This seems to be a Monterey Issue. MacBook Pro M1 2021

I have a 2017 Macbook I just upgraded to Monterey this morning and my camera isn't working now either. I've tried all the troubleshooting tips with no luck. Helpful to see others having this problem and hoping it gets resolved by the developers. This has happened to my Macbook previously and software updates have fixed it.

Just "upgraded" to Monterey and like others... lost external camera for FaceTime.

• Launch any app that uses the camera besides FaceTime by itself and the image transmission is fine.
• Start FaceTime by itself... image is corrupted and pixelated and 90% covered in green which is indicative of problem in the codec.
• Start any other app that uses the camera while FaceTime is running and FaceTime image is fixed.
• Launch FaceTime AFTER another camera app is running and FaceTime will corrupt the image on both apps.

Apple, stop pointing the finger at the peripherals and drivers as that is NOT the problem. Your OS is a unix system where the OS sits between the apps and the peripherals. The camera, in this case, is always 'ready' for any app to make a call on it. The fact that Zoom and your own PhotoBooth app both can call external cameras proves there is no issue with the peripheral or the driver. If there was a problem with the driver the issue would be seen on all apps making calls for the camera.

The fact that this issue is just in FaceTime points to a problem with FaceTime, how it loads codecs and how it talks to the OS. Since Apple has closed-loop architecture... this is 100% their problem. Their own app, FaceTime, is not communicating with Monterey and vice-versa.

Work around...

Launch FaceTime and then launch Photo Booth. Then close PhotoBooth.

I have a 2019 maxed out 16inch MacBook Pro with Touch Bar.

here are the problems:

1. FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue.
2. Screen glitches
3. Black Screen after wake from sleep
4. login issue where the loading screen freezes once you put in your password have to reset 3 times

It all started when I upgraded to MacOS Big Sur and issues started with my FaceTime HD camera. I then upgraded to MacOS Monterey where the screen Glitches randomly when in use and a dark bar that covers the bottom or half the screen. The computer screen goes completely black after waking it from sleep forcing you to do a restart holding the power button that leads directly to the next issue. When turning on the Mac everything is normal until I try to sign in and the load screen freezes after I put in my password I would have to restart my computer 3 times before it signs me in completely and I can see the desktop. I have tried all solutions and even going into the Terminal quitting and still no luck. Booted in safe mode and even ran diagnostics with the D key on boot and I even did a fresh install. Safe mode had the same issues It see's the camera and no errors came back for any hardware. I recently downloaded the update yesterday 12.2.1 and still no camera luck and screen still goes black after wake and restart login issues persists but I have not seen any screen glitches yet.

The software is really bricking my computer, I spent too much money on this for it to happen along with many others.

Thank you for these tips. Unfortunately, none have worked for me :(

I am experiencing the same thing as stevenish. My Logitech C920 webcam works in the browser for Google Meet, Zoom, and Slack, but does not turn on when being used by native Mac apps such as FaceTime and Photo Booth.

I am on a 2018 15-inch MacBook Pro.

I tried again this morning. In Zoom, I deleted the entire zoom preferences folder, restarted zoom. After losing in fresh, I tried both cameras that have applications to use them in compatible applications. Both the Sony, and the Canon cameras were recognised. Yet they would not display an image until I turned off and on in two cycles. Strangely enough, both were seen and usable in Zoom thereafter, yet FaceTime refuses to list any camera other than the built in iMac webcam.

Both cameras were available in ScreenFlow too.

So it is likely Apple that needs a fix sooner than the cameras applications.

I fussed because this was the first problem after the upgrade to Monterey from Big Sur, but a reboot made the camera work again. Strange, because the installation already involves several reboots. I hope it helps others.

Having the same issue with Macbook Pro early 2015, Camera was working till BigSur, but as soon as laptop got updated to Monterey camera stopped working. I have tried all possible solutions available online but no avail. Macbook pro is recognizing the camera in system hardware but not working along with any software.

Hoping to receive a path soon.

Same thing here. Camera stopped working. Went to Genius Bar and t they absolutely would not admit the upgrade caused the problem. Unbelievable. They want over $500 to fix the problem that occurred because of this update. Furious.

I didn't need to try any of this (a reboot was all I needed), but I understand how infuriating it can be that the camera stopped working (and that the Genius Bar is of no help - I know all about that).

[Link Edited by Moderator]

There are definitely a lot of people reporting issues with this and the discussions go from waiting with upgrade to reverting back to previous OS and any possible troubleshooting steps inbetween.

I googled for ["camera" "not working" "monterey" solved] and found this below that looked interesting and that I would try if I was stuck.

https://www.hawkdive.com/solved-mac-camera-not-working-after-installing-macos-monterey/

Sorry again, and back to work.

Good luck and post back if you find out what worked for you!

same here MacBook Pro 2017 after upgrading to Monterey and just installed update 12.3.1 now, internal camera detected in all software and camera green led lights but displays black screen, Quicktime says unable to record.

Went through all the troubleshooting steps.

Even in safemode, doesn't work, says no camera connected.

Hopefully we get Apple's attention soon? But it has already been nearly 5 months? Quite disappointing.