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Monterey facetime camera not working

Installed MacOS [Monterey] upgrade yesterday, now facetime camera not working. Please advise.

MacBook Pro 15″, macOS 12.1

Posted on Dec 17, 2021 8:57 PM

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Posted on Feb 2, 2022 5:52 AM

Having the same issue on my late 2016 intel MBP — went through all the steps detailed on your link, which did not solve the issue.


When i called customer support I was told this is a hardware issue — the hardware worked fine up until the minute Monterey finished loading. While it could be a coincidence, it seems strange that other people have had the exact same experience. Please provide a software update that fixes this issue.

33 replies

Jun 29, 2022 2:38 AM in response to Terry Brown

At first, I saw this issue earlier this year with one 2017 Macbook Pro. For this machine, the camera simply stopped being recognized by the system shortly after a BigSur upgrade. No troubleshooting helped here to revert the situation. At an Apple Authorised repair center, they suggested replacing the camera (Replace display). We did not go for it as it costs around € 500.


A couple of months later, I already have 3 machines with the same issue. For the 2 others, the camera stopped working from one day to another. Sometimes an SMC reset will make it work again, however, this is temporary, and most likely next day it will stop working.


I really don't think that these 3 MacBooks got the same hardware (camera) issue over such a short period of time. (The 3 MacBooks are from 2016-2017 and all run BigSur or Monterey)

Aug 15, 2022 3:58 PM in response to itcrowd_SundS

Whoops .... thank you! Yes, you are right!

Apologies! it was the update to Monterey 12.5 that helped with the camera on my macBook Pro.

Very grateful am no longer restarting again, and again, as the "no camera" appeared.!


Did find that Safari > Preferences > Websites > Camera ...

needed to be re-set (ticked) to Ask or aAllow (not Deny) for some apps (eg: Zoom).



Monterey facetime camera not working

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