my iphone screen wont let me unlock my phone and i bought a new phone becayse my old phone is broken but can still be plugged in and i want my photos on it.

How can I back up my phone if my screen is so cracked it won't allow me to type my passcode in.


iPhone 11 Pro Max

Posted on Dec 17, 2021 11:07 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2021 11:12 PM

You will need to be able to enter the passcode on your old iPhone. You have stated that the screen is cracked and therefore inoperable. You will need to get the screen fixed to do what you are looking to do.

Do you have a backup of your photos on iCloud or on a computer? If you do then you can restore your new iPhone from one of those backups. If you do not have a backup file created, then the only way is to get that screen fixed on your old iPhone.


Axel F.

2 replies
Question marked as Top-ranking reply

Dec 17, 2021 11:12 PM in response to piiyuuk

You will need to be able to enter the passcode on your old iPhone. You have stated that the screen is cracked and therefore inoperable. You will need to get the screen fixed to do what you are looking to do.

Do you have a backup of your photos on iCloud or on a computer? If you do then you can restore your new iPhone from one of those backups. If you do not have a backup file created, then the only way is to get that screen fixed on your old iPhone.


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my iphone screen wont let me unlock my phone and i bought a new phone becayse my old phone is broken but can still be plugged in and i want my photos on it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.