Device management removal

Question

Level 1

7 points

Device management removal

Hi,

I've bought from my company a device which was originally purchased through and enrolled in a Device Enrollment Program (DEP) and managed with a Mobile Device Manager (MDM).

My company's administrator have unassigned this second-hand device from the DEP and when I check in Settings > General > VPN & Device Management, there is no associated MDM profile.

However, on top of the Settings page there is still a notification : "This iPhone is supervised and managed by Company".

Does this indeed mean that the phone is supervised, even without MDM profile ?

How can I get rid of this notification ?

Thanks.

iPhone SE

Posted on Dec 18, 2021 7:06 AM

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Answer 1

muguy

Level 10

91,154 points

Dec 18, 2021 7:46 AM in response to Jipé78

Try resetting the phone completely: https://support.apple.com/en-us/HT201351 and setting it up as new.

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Answer 2

Jipé78 Author

Level 1

7 points

Dec 18, 2021 10:22 AM in response to muguy

Hi,

thanks for your feedback. That was also the instruction from my company, but that's actually what I want to avoid in order to keep my current setup without having to reinstall and customize all apps. So I was wondering whether there was a way around...

I've been told also that restoring from a backup wouldn't work as the same supervision message would remain. Hence my underlying question : is the phone really still supervised, considering that there isn't any MDM profile anymore ?

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Device management removal

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