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I lost my old iphone. The new one wants the old one's 6-digit passcode, but it only had a 4-digit passcode, which I do remember, but cannot now enter. So "some services are unavailable". What can I do?
iPhone XS
Hey there penelopefromberlin,
Welcome to Apple Support Communities. We understand you're having trouble with the passcode from your old device. We'd like to help.
The passcode helps protect your data. Find out what to do if you've forgotten your iPhone passcode: If you’ve forgotten your iPhone passcode
That should help. Let us know if you have any questions.
All the best.
Thanks, but it's the old passcode that I need to use but I can't enter because it doesn't have enough digits. There should be a standard way to enter a 4-digit code into a 6-digit field – two zeroes at the beginning? two zeroes at the end? one on each side? Please, Apple, give us an option here!
Hi, Mario49. I tried using other devices, but then I get caught in a loop. They all end up asking for the 6-digit passcode of the original lost iPhone, which was only 4 digits long. In the meantime I have a new iMac and a new MacBook Air, and I use my apple ID on all of them, but that isn't enough – it's the original lost iPhone that they want.
You can set a 4 digits passcode in the new iPhone too there is others ways to set up a passcode
4-digit passcode but new phone wants 6
