Whatsapp status freeze my iphone 13 pro max

Question

Level 1

7 points

Whatsapp status freeze my iphone 13 pro max

Hello all ,

I used to have iphone 7 pls and had been experiencing a very annoying freeze whenever i post anything to whatsapp status! I just update few days ago to iphone 13 pro max and sadly same freeze occurs !!

I keep restarting my iphone and the issue still there until i delete the status that I did post and then have to restart again sometime to back to normal or wait until freeze finish !

I need urgent help pls .. appreciated

iPhone 13 Pro Max, iOS 15

Posted on Dec 18, 2021 9:27 AM

Reply

Answer 1

mario49

Community Specialist

Dec 19, 2021 10:28 AM in response to Alatefi

Thanks for meeting us here on Apple Support Communities, Alatefi.

It sounds like you're having trouble with the performance of the WhatsApp app, and updating your iOS has not improved the situation. We can definitely help.

While updating the iOS software is a good step, another place to check is to see if the app itself has any updates available. You can follow these steps to be sure: How to manually update apps on your Apple device.

If you find that you're still having trouble with a third-party app, you can also consider contacting the developer directly for assistance: How to contact an app developer.

Hope that helps.

Take care.

Reply

Answer 2

TeamSusi

Level 1

8 points

Dec 30, 2021 3:31 AM in response to Alatefi

I'm having exactly the same problem since I have got my new iPhone 13 Pro Max: When uploading a WhatsApp Status the app begins to freeze. I never experienced such issues on all my previous iPhones.

Only workaround is to activate the flight mode, restart WhatsApp (then the freeze is hone) and delete the status messages that are uploading.

None of the other methods (install iOS Updates, install WhatsApp Updates) helps. iPhone has enough storage available.

Reply