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Iphone 13 Pro Max Black screen & Freeze While calling

Iphone 13 pro max black screen and freeze issue while calling near ear and it wont do anything the only thing can do is Press Volume Up Botton and screen unlocker to show the three options -—shutdown

—Calling emergency

—Cancel

when i press each of them doesn’t do anything


anyone Have same problem what is it and how to fix it ?

iPhone 13 Pro Max

Posted on Dec 19, 2021 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2021 11:59 AM

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a repair

https://support.apple.com/iphone/repair/service


or as this phone is very new: contact Apple Support 

in your 90 day priority support.

1 reply

Iphone 13 Pro Max Black screen & Freeze While calling

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