FaceTime poor audio

Since upgrading to macOS 12.1 I now find that FaceTime is unusable on my 2019 27" iMac. The audio is low level and very crackly and broken up making it unusable.

Video quality in FaceTime is fine.

Other audio on the iMac works ok, and video calls in Skype and Teams are also very good.

The problem is only with FaceTime after the 12.1 update.

Same FaceTime audio problem when making a phone call from the iMac via my iPhone.

Until fixed, FaceTime on the iMac is not usable.

iMac Line (2012 and Later)

Posted on Dec 20, 2021 3:05 PM

Similar questions

Facetime on Mac saying "Call Failed" I have a 2021 Mac M1 Max running Mac OS Ventura 13.0.1 (22A400). Every time I try and use Facetime in any capacity (Video Facetime, Audio Facetime, Wifi connected phone call) the call will come through on my Mac - and upon answering - say "Call Failed". I have tried logging in and out, restarting, force quitting, etc... My wifi is Gig up / down I currently run my mac through an audio interface for output to speakers, but no microphone (just use the built in). I have tried selecting a different speaker and running strictly through the Macbook pro speakers. My questions is - what's going on? None of this has been an issue in the past until updating to Ventura.
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20 replies

Feb 26, 2022 6:19 PM in response to Stephen Finlay

Having the same problem 2017 iMac 27". I am running 12.2.1

smelkony

Level 1

0 points

Mar 20, 2022 8:43 PM in response to valery134

I tried both fixes, 12.3 and deleting audio files. Still same issue.

Erica_S1

Community Specialist

Dec 21, 2021 12:57 PM in response to Stephen Finlay

Hi there Stephen Finlay,

We understand you're experiencing an issue with call quality on your iMac after upgrading to macOS Monterey. We have a resource that can help.

Check it out here: If FaceTime isn't working on your Mac

Specifically, take a look at the section below:

"If you need help with your connection or call quality

A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts or low-quality audio or video:

Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.
Check for issues that might be slowing down your connection, such as someone streaming content over your network.
If you have questions about your Internet speed, contact your Internet service provider."

We hope this helps.

Dec 21, 2021 2:18 PM in response to Erica_S1

Works fine if I use my Bluetooth headset, only a problem if I use the Mac’s built in speakers and microphone. Plus Skype and Teams are working ok, so not a network issue. Also FaceTime video ok, just an audio problem.

PS: was also working ok with macOS 12.0.1 problem occurs after update to 12.1

[Edited by Moderator]

Erica_S1

Community Specialist

Dec 21, 2021 2:21 PM in response to Stephen Finlay

Stephen Finlay,

Thanks for sharing those additional details with us.

In order to look into the FaceTime audio issue further from here, reach out through this link: Get Support

Take care.

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FaceTime poor audio