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Level 1

4 points

face id not working

my face id has never worked on my iPhone x, I've tried a lot of fixes that didn't fix the problem I've even factory reset the phone. please help.

iPhone X, iOS 15

Posted on Dec 20, 2021 3:58 PM

Top-ranking reply

Level 10

230,666 points

Posted on Dec 20, 2021 4:08 PM

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store.

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