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I can't download the iOS15.2 update on my iPhone 7. It says I am no longer connected to the internet which I clearly am. I have it plugged into my PC and am connected vie that route.

Is my phone just not compatible with the new version of iOS or can I fix this and save myself a chunk of money here at the holidays?

iPhone 7, iOS 14

Posted on Dec 21, 2021 7:57 AM

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Question marked as Best reply

Posted on Dec 21, 2021 7:58 AM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support

1 reply
Question marked as Best reply

Dec 21, 2021 7:58 AM in response to FrustratedChristmas-Elf

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support

I can't download the iOS15.2 update on my iPhone 7. It says I am no longer connected to the internet which I clearly am. I have it plugged into my PC and am connected vie that route.

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