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I sent my old phone Xr for credit . They say find my phone is still on and they cannot give credit until I release this feature remote?

I sent my old XR back for exchange. Now Verizon says I did not turn off find my phone app. How can I release the old phone if I do not have it in my possession?

on my replacement phone the find my phone is grayed out??

Posted on Dec 22, 2021 8:04 AM

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Question marked as Top-ranking reply

Posted on Dec 22, 2021 8:57 AM

Start here

https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud

I have no idea why Find My is greyed out on the new phone,

Are you signed-into your apple account?l in there (Settings, top line)

Do you have Screen Time on?

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I sent my old phone Xr for credit . They say find my phone is still on and they cannot give credit until I release this feature remote?

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