You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jumpjoy
jumpjoy Author
User level: Level 1
5 points

MacBook Pro freezes when using Netflix with Firefox (early 2015, retina, Monterey 12.0.1)

Hi everyone,

I am using a MacBook, early 2015, Retina. And since I have updated to MacOS Monterey 12.0.1, it freezes (with vertical orange/pink lines across the whole screen) whenever I watch Netflix using Firefox. (After about 2 minutes of watching.) See the photo below. The whole laptop freezes up, it stops working, and I have to do a hard restart.

The problem did not appear in Safe Mode (an idea suggested in an existing but closed thread on the same issue, it seems).

Thank you very much for your help!


and here a closer look:

MacBook Pro 13″, macOS 12.0

Posted on Dec 22, 2021 10:26 AM

Reply
Question marked as Top-ranking reply
User profile for user: PRP_53
PRP_53
User level: Level 10
91,579 points

Posted on Dec 22, 2021 2:08 PM

Since it does present when booted in to Safe Mode while using Firefox - it would appear Firefox is the source of the issue IMHO.


Does not happen in Safari - hum an idea there ?


Bye the way - Monterey 12.01 is now out dated. As of Monday Dec 13, 2021 - there is an update version 12.1 which brings several big fixes.


 A Time Machine Backup should be performed before attempting the 12.1 update

View in context

Similar questions

9 replies
Question marked as Top-ranking reply
User profile for user: PRP_53
PRP_53
User level: Level 10
91,579 points

Dec 22, 2021 2:08 PM in response to jumpjoy

Since it does present when booted in to Safe Mode while using Firefox - it would appear Firefox is the source of the issue IMHO.


Does not happen in Safari - hum an idea there ?


Bye the way - Monterey 12.01 is now out dated. As of Monday Dec 13, 2021 - there is an update version 12.1 which brings several big fixes.


 A Time Machine Backup should be performed before attempting the 12.1 update

Reply
User profile for user: VikingOSX
VikingOSX
Community+ 2024
User level: Level 10
116,729 points

Dec 27, 2021 5:32 AM in response to jumpjoy

I have observed some Firefox 95.* video freezes when viewing Netflix on macOS 11.6.2 on an M1 mini. These did not occur with Firefox 94.0.2, or Safari 15.2 on the same or earlier Big Sur operating system version. I don't watch Netflix on my 16-inch MBP M1 Pro, but I expect Firefox 95.0.2 will misbehave there too with Netflix content.

Reply

MacBook Pro freezes when using Netflix with Firefox (early 2015, retina, Monterey 12.0.1)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up