No streaming video - Netflix, Hulu, etc on any browser. Not a new issue..?

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No streaming video - Netflix, Hulu, etc on any browser. Not a new issue..?

Same story: open Netflix or Hulu in a browser, I can see ads and previews, but as soon as the NF/H logo sequence ends, it's just black screen with audio.

I've seen this issue around as I've been searching for a fix, but there doesn't seem to be anything helpful except random "try this" suggestions. I've cleared cache/cookies, different browsers, Chrome, Firefox and Safar, updated browsers, restarted device, nothing works. I did have video with Netflix for a moment after shut-down/restart, but it went away when I opened another tab to try Hulu.

Macbook Pro 17" Monterey 12.5.1

Very annoying. Has anyone found a fix for this?

TiA

MacBook Pro 17″, macOS 10.12

Posted on Jan 21, 2023 7:34 PM

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Answer 1

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andyblahblah Author

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Jan 21, 2023 11:09 PM in response to andyblahblah

OOOOKAY. So I'm running Displaylink Manager to use 2 external monitors and when I quit the application running, to view on my laptop only (no external monitors) I get video on Hulu and Netflix. That is the issue. The fix for Chrome is to turn off hardware acceleration in Chrome settings if you use DisplayLink, though doing the same in Firefox don't work and I can't find any equivalent in Safari.

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Answer 2

Jan 21, 2023 8:18 PM in response to andyblahblah

Hello,

I had this issue and recommended my fix to another user who reported it worked for them as well. In our case it was an extension causing the issue. We both were using extensions which darken the background of webpages. After turning off the extension videos began to play normally again.

Use Safari extensions on your Mac - Apple Support

"Uninstall or turn off extensions

Choose Safari > Settings (or Preferences), then click Extensions.

To turn off an extension, deselect its checkbox.
To uninstall an extension, select the extension and click the Uninstall button. If you can't determine what an extension does, or you don't expect to use it again, you should uninstall it."

I hope this helps.

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Answer 3

andyblahblah Author

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Jan 21, 2023 10:45 PM in response to Scott-he-him

Thanks Scott-

Though, I'm not using Safari - Firefox is set to my default. Just in case, I checked and don't have any extensions in Safari, and tried again with default 'light' mode on FF. No change. Basically no streaming service except... Apple TV... :/ works.

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Answer 4

andyblahblah Author

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Jan 21, 2023 10:49 PM in response to andyblahblah

So if I quit FF and restart, I can get Netflix video. The moment I nav to Hulu in another window, it's too much and both go black until I perform a random restart sequence of browsers and/or device.

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No streaming video - Netflix, Hulu, etc on any browser. Not a new issue..?

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