Merchant cancelled order, refund

I made a purchase using Apple Pay at Office Depot. They cancelled my order because they didn’t have the item. I called them the following day and they said they already initiated the refund back to card. Since I used Apple Pay, when will I receive refund?

iPhone 11, iOS 14

Posted on Dec 22, 2021 8:56 PM

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Refund from apple I accidentally ordered a subscription to match.com at $129. On Saturday night. $36 was taken from my iTunes account off my phone and $93 was taken from my debit card. I immediately asked for a refund. I was late or refund was approved. The next day yesterday my $36 showed up back on my iTunes account but my $93 from my debit card still has not been put back into my account. Since it’s a debit card do I just need to wait for the process to take place. Or should I have received that also already. I asked my card company they said they had not seen any refund yet and I should ask the merchant. But I don’t know who the merchant is. And I can ask Apple about this because I’ve already asked for a refund so it keeps taking me to check status of claim. Would say as a refund has been authorized in the money would be sent backTo the same avenues that it was taken from. Please help please advise I don’t know what to do.
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3 replies

muguy

Level 10

91,766 points

Dec 29, 2021 6:15 PM in response to Trawful

There is nothing that you need to do.

muguy

Level 10

91,766 points

Dec 22, 2021 9:12 PM in response to Trawful

Refunds may take 30 days.

Trawful Author

Level 1

5 points

Dec 29, 2021 5:46 PM in response to muguy

Do I need to do anything or call card company or is it automatically refunded?

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Merchant cancelled order, refund

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