Hi,
I have just upgraded from iPhone XS to iPhone 12 and iTunes will not connect to my phone. I have a reasonably extensive iTunes library of music I would like on my phone. I understand that I should use Apple Music now but my Mac is running High Sierra and won't allow a newer macOS so Apple Music is not available. What can I do?
Thank you,
MacBook Pro 13″, macOS 10.13
For iOS 14 or later you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.
Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources
Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.
If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.
tt2
Hi,
ITunes is still used on older MacOS. You need MacOS Catalina or newer to use the music app.
Read this If your computer doesn’t recognise your iPhone, iPad or iPod – Apple Support (UK)
Jim
iTunes Library to Apple Music but Mac too old
