good afternoon, I'm Katherine.
I need it to activate a 5G signal in Chile, please.
I asked Entel, it told me that Apple has not yet enabled it, it has deactivated 5G signal in Chile
That is why I was having doubts, I contact Apple to request to activate in Chile. thank you greetings i am deaf
iPhone 12 Pro, iOS 15
Start here (en español): Usar la red 5G con el iPhone - Soporte técnico de Apple (CL)
The Apple list of supported 5G carriers include Entel (en Español) : Soporte técnico y funciones de los operadores de telefonía celular para iPhone en Latinoamérica y el Caribe - Soporte técnico de Apple
This 5G network is all fairly recent, too: Ericsson got a contract with Entel to deploy 5G back in June of 2021, and President Piñera and cellular providers announced the start of 5G on December 16th (last week), and there is apparently just now a free promotion being offered.
On the website, Entel lists compatible devices, which does not presently include Apple: https://www.entel.cl/5g/catalogo%2D5g/
As for turning on 5G, that’s set when the carrier propagates an update enabling that, and when there is a 5G network available.
I’d guess the necessary carrier update for Entel 5G is stuck somewhere, but it sure looks like this should work.
And to be clear, we’re not folks that work for Apple, we’re other users like you. We have no inside information on Apple, on 5G support in Chile, nor on Entel.
If this iPhone was purchased in another country this may be a problem with the bands used and there is no way for Apple to fix it. If your cell service provider doesn’t yet support 5G on the iPhone that is there problem, not Apple’s.
I understand you, thank you very much, you answer, but I did not buy from another country, it is in Chile and my iPhone 12 Pro is a lease from an entel company.
well, I hope you will be able to enable it in Chile.
Good afternoon, beautiful day for Christmas.
request to enable a signal in Chile
