M1 MacBook Pro Keyboard and Trackpad unresponsive

Question

M1 MacBook Pro Keyboard and Trackpad unresponsive

My M1 MacBook Pro’s (13 inch, 4 months old with Monterey installed) keyboard and trackpad are both unresponsive. I have attempted multiple restarts with no success as well as PRAM and NVRAM resets and attempting to boot into safe mode (however these do not work as the inbuilt keyboard does not function and as I do not have access to an external keyboard I cannot verify that these do not 100% work) only the power button functions as per usual.

As far as I am aware, the laptop is completely up to date and has had no issues in the past.

MacBook Pro (2020 and later)

Posted on Dec 24, 2021 12:08 AM

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Answer 1

Best reply

Smilin-Brian

Level 9

55,159 points

Dec 24, 2021 12:19 AM in response to thepurplelemon

Get expert service and support at the Genius Bar:

👉🏼 Call 1-800-MY-APPLE or get help here. 

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Answer 2

lllaass

Level 10

210,423 points

Dec 24, 2021 12:23 AM in response to thepurplelemon

Can you enter Recovery?

Apple silicon

Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.

To further troubleshoot you need to get a USB keyboard. A windows keyboard is fine. The following gives the corresponding PC keys:

http://support.microsoft.com/kb/970299

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Answer 3

PRP_53

Level 10

86,185 points

Dec 24, 2021 5:03 AM in response to thepurplelemon

If as has been outlined in original posting is the case - follow the advise from @ Smilin-Brian and have the computer Evaluated by an Authorized Service Centre ASAP.

In the interim - keep the computer OFF and not attached to charger.

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Answer 4

Dec 24, 2021 12:30 AM in response to lllaass

Unfortunately I cannot click anything as the trackpad is unresponsive

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Answer 5

lllaass

Level 10

210,423 points

Dec 24, 2021 12:49 AM in response to thepurplelemon

But can you actually enter Recovery?

If you can then attaching a USB keyboard and maybe pointing device will allow you to do other things like repairing/First Aid in Recovery.

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M1 MacBook Pro Keyboard and Trackpad unresponsive

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