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demarsr Author

Level 1

4 points

My Apple ID is not active

im trying to set up my sons first phone I created him a Apple ID and now is stating is not active and will not let me sign in please help

Posted on Dec 24, 2021 9:46 AM

Top-ranking reply

Limnos

Level 10

418,591 points

Posted on Dec 24, 2021 10:40 AM

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.

- This Apple ID is not active.

- we can’t find the Apple ID matching this information

There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:

If your Apple ID is locked or disabled --> https://support.apple.com/HT204106

Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169

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My Apple ID is not active

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