Apple ID password problem

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Apple ID password problem

Hello, yesterday my daughter got new iPhone 11 and we went through all the registration to start using it. In step -set your Apple ID- we registered a brand new email -her "name.surname@icloud.com" and created password. All seemed to be fine and working well. She also downloaded first app from AppStore accessing it with Apple ID + Password. Today if we want to confirm the iCloud Email (her Apple ID) with the password the answer is the the password is invalid. We tried to change the password and it is the same problem. Even factory setting is impossible due to invalid password. What should I please do. Many thanks. David

Posted on Dec 25, 2021 2:58 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,591 points

Dec 25, 2021 11:55 AM in response to davidfromprague 10

You are welcome. Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

If necessary, try Twitter

https://twitter.com/AppleSupport. -

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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Answer 2

Eric Root

Level 10

684,591 points

Dec 25, 2021 8:41 AM in response to davidfromprague 10

If you have changed her password, have you followed the steps in this article? Make sure you turn of Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.

What to do after you change your Apple ID or password - Apple Support. *

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Answer 3

Dec 25, 2021 11:50 AM in response to Eric Root

Eric, many thanks. The problem is that I am not able to change the password at all. Anytime I try to use the Apple ID (e.g.icloud, App store) to log in it says : "The Apple ID is not active" Any idea what should I do? Thank you very much. David

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Apple ID password problem

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