radley smart watch

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radley smart watch

I have a Radley smart watch ( series 5) and have downloaded the Radley London app to my IPhone 13 pro. However the notifications keep disabling so I am not getting any notifications to my watch. I switch them back on within the app, come out if settings and they switch off again

The notifications are also switched on within the phone itself

i have looked on the Radley website for help but it only advises how to switch them on and off.

I have deleted the Radley app and reinstalled it and it is still the same.

Not sure if the issue is with the phone and it not liking a none apple device?

anyone have any suggestions please

iPhone 13 Pro, iOS 15

Posted on Dec 25, 2021 11:28 AM

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Answer 1

mingoslkd

Community Specialist

Dec 26, 2021 10:21 AM in response to Jo-Staffie

Hello Jo-Staffie,

Thanks for using Apple Support Communities! It looks like you're having an issue with notifications when using a third-party smart watch, and we'd like to do what we can to help.

You've done some great troubleshooting so far!

Have you verified in the App Store that your Radley London Watch app is up to date?

How to manually update apps on your Apple device

Even though you aren't using an Apple Watch, here is information on how notifications work, which may be expected with a third-party smart watch also. Check it out here: Notifications on your Apple Watch

Next, you'll want to contact the app developer for assistance:

How to contact an app developer

We also found a support page for RADLEY SMART WATCHES, which has contact information, along with a FAQ section, which may get you started.

Take care!

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radley smart watch

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