iTunes not recognising new iPhone 12 Mini

jh80oso,

Thank you for the reply. If you can see the iPhone in Finder, could it be that you should be looking in Finder to backup your iPhone? This would be the case if you have macOS Catalina, 10.15 or later. Check out the following resource for help:

• What happened to iTunes?
• Which macOS version is the latest?
• How to back up your iPhone, iPad, and iPod touch with your Mac

If Finder or iTunes still doesn't show your iPhone, If an app on your Mac stops responding, closes unexpectedly, or won’t open would be the next closest article you can follow. Technically, both iTunes and Finder are part of the macOS, so to update, you'd need to "update the software on your Mac" and skip step 4. You can also try these additional isolation steps:

• Test in safe mode as it can help you determine whether issues you’re experiencing are caused by software that loads as your Mac starts up. How to use safe mode on your Mac.
• Create a test user to see if it is something only related to your user account: Set up users, guests, and groups on Mac.

If it is showing you a message that you "cannot connect" review If you can't connect to the App Store, iTunes Store, or other Apple services.

Hope this helps!

Hello jh80oso,

It sounds like your computer is not recognizing your iPhone.

Here's a resource on this topic. Review If your computer doesn't recognize your iPhone, iPad, or iPod.

Hope this information helps.

Have a good day.