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User profile for user: erroragain
erroragain Author
User level: Level 1
17 points

Apple ID could not sign in

Hey, today I realized that I can't download anything from the App Store. I was trying to download a few apps and it asked me to enter Apple ID password in order to use finger print. However, after I entered password, the app wasn't downloading and I could try to download it again and again. So, I signed out from App Store and now it is impossible to join. I write the username and password and it shows that "could not sign in". I tried literally everything (network settings reset, new password and etc). What can be the problem and how to solve it?

iPhone 8, iOS 15

Posted on Dec 27, 2021 9:53 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Posted on Dec 27, 2021 10:44 AM

See the Apple Support article(s) below. 


App Store, iTunes Store, or other Apple services - If you can't connect   *


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Dec 27, 2021 10:44 AM in response to erroragain

See the Apple Support article(s) below. 


App Store, iTunes Store, or other Apple services - If you can't connect   *


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

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Apple ID could not sign in

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