Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: erroragain
erroragain Author
User level: Level 1
16 points

Apple ID could not sign in

Hey, today I realized that I can't download anything from the App Store. I was trying to download a few apps and it asked me to enter Apple ID password in order to use finger print. However, after I entered password, the app wasn't downloading and I could try to download it again and again. So, I signed out from App Store and now it is impossible to join. I write the username and password and it shows that "could not sign in". I tried literally everything (network settings reset, new password and etc). What can be the problem and how to solve it?

iPhone 8, iOS 15

Posted on Dec 27, 2021 9:53 AM

Reply
Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,147 points

Posted on Dec 27, 2021 10:44 AM

See the Apple Support article(s) below. 


App Store, iTunes Store, or other Apple services - If you can't connect   *


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,147 points

Dec 27, 2021 10:44 AM in response to erroragain

See the Apple Support article(s) below. 


App Store, iTunes Store, or other Apple services - If you can't connect   *


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

Reply

Apple ID could not sign in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up