Apple TV 4k and Remote not working

Hi all,

I moved recently and when I got to my new place the wifi had obviously changed. While my appleTV will start up when plugged in, I am unable to get the remote responsive. I also have had no luck using an alternative remote (phone/ipad/etc) since the TV isnt connected to the new wifi network. I have tried charging, resetting etc the remote.

Any tips I may not have found on google?

Apple TV 4K, tvOS 15

Posted on Dec 27, 2021 2:10 PM

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3 replies

rkaufmann87

Level 10

148,488 points

Dec 27, 2021 5:35 PM in response to Marching_Monk

Then your next step is to call AppleCare.

AppleCare contact Information

rkaufmann87

Level 10

148,488 points

Dec 27, 2021 3:15 PM in response to Marching_Monk

First use Apple TV - Remote troubleshooting and you should be okay from there.

Dec 27, 2021 4:09 PM in response to rkaufmann87

Thanks but I’ve tried all the tips on there.

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Apple TV 4k and Remote not working

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