keyboard doesn't work properly

ienq94n wrote:

Hello,

I went to genius bar recently for an issue separate than the one I am writing about below. While there my Genius Bar Support informed me that there was a recall on my keyboard. The keyboard is sticky at times and hard to press certain keys intermittently. She said I would be able to contact apple support to get this issue fixed as there was a recall on this keyboard for my macbook pro. How do I go about this to send my keyboard in for the recall to get fixed?

Thank you!

Maggie

See the service Program here—

https://support.apple.com/keyboard-service-program-for-mac-notebooks

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095