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Ipad pro 2020 12.9,becomes black screen permanent!

when i watching youtube,my ipad pro screen display becomes black slowly from down to up,i restart few times still cannot fix the problem,but the device everything is ok,have sound, can unlock device,only the screen cannot display

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Dec 27, 2021 11:20 PM

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Question marked as Top-ranking reply

Posted on Dec 27, 2021 11:49 PM

If you already tried (to no avail) a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).

it might be a hardware failure, but we, just users like you, can't diagnose that issue remotely.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Dec 27, 2021 11:49 PM in response to zard666

If you already tried (to no avail) a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).

it might be a hardware failure, but we, just users like you, can't diagnose that issue remotely.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Ipad pro 2020 12.9,becomes black screen permanent!

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