Apple Music through Apple TV HD
I have Apple TV HD, and the 5.1 Sound works great when watching tv., HBO etc. However, 5.11 does not seem to work when listening to music in Apple Music. Any clue on why?
I have Apple TV HD, and the 5.1 Sound works great when watching tv., HBO etc. However, 5.11 does not seem to work when listening to music in Apple Music. Any clue on why?
Hey Aron291,
Got it. When you go to Settings > Video and Audio > Audio Format > Is it set to Dolby Digital 5.1?
Article: Play audio in Dolby Atmos or surround sound on your Apple TV
Does this happen for every song played or just specific songs within the Apple Music app?
Let us know, cheers.
Hi Aron291,
If you haven't yet, we'd close the Music app on your Apple TV: Switch quickly between Apple TV apps
Then restart the Apple TV: Restart Apple TV
Test if the issue persists.
Make sure the Apple TV is up to date: Update your Apple TV
Also, confirm there are no firmware updates available for your speakers or TV.
If the issue persists after these steps, then you'd want to contact Apple Support directly: Get Support
They'll take it from there.
Wishing you well, take care.
Yes, it is set to 5.1 in the Apple TV Video/Audio menu. And yes, all songs in Apple Music are not in 5.1, but in stereo (or mono).
Welcome Aron291,
Thank you for using Apple Support Communities. Based on your post, you can't listen to the Music app on your Apple TV HD. We'll do our best to assist with this.
To begin, we want to make sure we're on the same page.
Are you part of Apple Music? Are you able to play Apple Music content on other devices?
When you attempt to play content, does this happen when playing any content or just specific content?
In your set up, are you using the TV speakers or through a speaker set up? If a speaker set up, which speakers are you using?
Hoping to hear back, take care.
Hi! Yes, I have a subscription for Apple Music, and I can listen to music on all of my devices. The problem is that I can’t get 5.1 surround sound (meaning all music I hear from Apple Music is in stereo) even though there - as far as I know - are tracks that are 5.1 on Apple Music. What is even more confusing is that the 5.1 surround sound works well using the tv-apps, like Netflix, HBO and films from ITunes. So there is no problem with my amplifier, tv or speakers, only with Apple Music.
best regards,
Aron
By the way, I think you may refer to 5.1 as “Dolby Audio”.
Thank you for your help. Best regards, Aron
Apple Music through Apple TV HD