Apple Music through Apple TV HD

I have Apple TV HD, and the 5.1 Sound works great when watching tv., HBO etc. However, 5.11 does not seem to work when listening to music in Apple Music. Any clue on why?

Posted on Dec 28, 2021 9:13 AM

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7 replies

Dec 30, 2021 12:38 PM in response to aron291

Hi Aron291,


If you haven't yet, we'd close the Music app on your Apple TV: Switch quickly between Apple TV apps


Then restart the Apple TV: Restart Apple TV


Test if the issue persists.


Make sure the Apple TV is up to date: Update your Apple TV


Also, confirm there are no firmware updates available for your speakers or TV.


If the issue persists after these steps, then you'd want to contact Apple Support directly: Get Support


They'll take it from there.


Wishing you well, take care.

Dec 29, 2021 8:41 AM in response to aron291

Welcome Aron291,


Thank you for using Apple Support Communities. Based on your post, you can't listen to the Music app on your Apple TV HD. We'll do our best to assist with this.


To begin, we want to make sure we're on the same page.


Are you part of Apple Music? Are you able to play Apple Music content on other devices?


When you attempt to play content, does this happen when playing any content or just specific content?


In your set up, are you using the TV speakers or through a speaker set up? If a speaker set up, which speakers are you using?


Hoping to hear back, take care.

Dec 30, 2021 12:54 AM in response to destiny241

Hi! Yes, I have a subscription for Apple Music, and I can listen to music on all of my devices. The problem is that I can’t get 5.1 surround sound (meaning all music I hear from Apple Music is in stereo) even though there - as far as I know - are tracks that are 5.1 on Apple Music. What is even more confusing is that the 5.1 surround sound works well using the tv-apps, like Netflix, HBO and films from ITunes. So there is no problem with my amplifier, tv or speakers, only with Apple Music.


best regards,

Aron



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Apple Music through Apple TV HD

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