Oggi ho reinstallato macOS Big Sur e quando provo ad aggiungere una stampante wireless o usb mi viene questo messaggio. Ho risolto il problema con l'altra stampante scaricando i driver dal sito ufficiale, ma per questa stampante i driver sono disponibili per macOS High Sierra e precedenti. Fino a ieri non ho mai avuto problemi con i driver, come posso risolvere questo problema?
Grazie mille
MacBook Pro 13″, macOS 11.6
Hello,
Yes, as you mentioned, drivers for the MG3100 series from the Canon support sites appear to be available up to macOS High Sierra only. This does not necessarily mean that it is impossible to use them with at least a few newer operating system versions, but that would be entirely experimental.
You could perhaps also check whether the Canon Printer Drivers v3.4 for macOS contains anything useful.
https://support.apple.com/kb/DL1928?viewlocale=en_US&locale=en_US
Which exact MG31xx do you have? The following printers are listed in About AirPrint - Apple Support as supporting the driverless AirPrint technology.
An AirPrint-enabled model can be used without additional drivers, provided that the printer and the computer are connected to the same network (router).
See also the guide at https://www.canon-europe.com/support/consumer_products/apple_airprint_guide/ .
Reset the Mac printing system to solve a problem – Apple Support (UK)
Hello,
Yes, as you mentioned, drivers for the MG3100 series from the Canon support sites appear to be available up to macOS High Sierra only. This does not necessarily mean that it is impossible to use them with at least a few newer operating system versions, but that would be entirely experimental.
You could perhaps also check whether the Canon Printer Drivers v3.4 for macOS contains anything useful.
https://support.apple.com/kb/DL1928?viewlocale=en_US&locale=en_US
Which exact MG31xx do you have? The following printers are listed in About AirPrint - Apple Support as supporting the driverless AirPrint technology.
An AirPrint-enabled model can be used without additional drivers, provided that the printer and the computer are connected to the same network (router).
See also the guide at https://www.canon-europe.com/support/consumer_products/apple_airprint_guide/ .
Reset the Mac printing system to solve a problem – Apple Support (UK)
Hi,
Thank you, but it didn't work because the firmware was not updated, I updated it with an older computer and now it works.
It's all okay now, thank you.
Hi jacopo114,
You're welcome! Thank you for the information. Glad to hear that you can use the printer with drivers.
When AirPrint is not working, and if necessary, the following power-cycling sequence can be tested: Power off the (Wi-Fi) router, the printer(s), the computer, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer(s). Wait a minute or two. Power on the computer. Finally, power on all other devices/computers.
Sometimes, with modern routers (with automatic device detection and band selection), it may be worth checking dual-band settings (temporarily, one can try 2.4 GHz only, for example).
Jan
Hi jacopo114,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
Today I reinstalled macOS Big Sur and when I try to add a wireless or usb printer I get this message. I solved the problem with the other printer by downloading the drivers from the official site, but for this printer the drivers are available for macOS High Sierra and earlier. I never had any driver problems until yesterday, how can I fix this?
Thanks so much
Ok, the text in the picture means: Software for this printer is not available from Apple. Contact the printer manufacturer for the latest software.
Hi,
Thank you very much, the printer works with the drivers, but not with the airprint (the printer is an mg3150), it's not a problem for me.
Very good!
:-)
Non riesco a configurare la stampante