iPhone 13 Pro Max - T-Mobile - call quality

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iPhone 13 Pro Max - T-Mobile - call quality

Not sure if it is an iPhone 13 issue or T-Mobile problem but I am having call quality problems on my iPhone 13 Pro Max. In some conversations, I am only hearing about every third word when I have Voice & Data configured to "5G Auto". When I select LTE, the call quality problems go away.

1) Is anyone else with an iPhone 13 Pro Max, experiencing the same issue on the T-Mobile network?

2) Are folks on Verizon and AT&T with an iPhone 13 Pro Max seeing the same issue?

I am running iOS 15.2 so should have the fixes that Apple said would fix call quality problems.

Thank you!

iPhone 13 Pro Max

Posted on Dec 30, 2021 7:41 AM

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Answer 1

jdo_apple

Community Specialist

Dec 31, 2021 9:43 AM in response to gjohnston

Hello gjohnston,

Thanks for reaching out using Apple Support Communities!

We understand you're noticing call quality issues when 5G Auto is enabled on your iPhone.

Please start with the steps on this Apple Support page for a cellular related issue: If you see No Service or Searching on your iPhone or iPad - Apple Support

Checking for a Carrier Settings update might be a quick solution for you.

We hope these steps can help isolate and resolve the issue.

Cheers!

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iPhone 13 Pro Max - T-Mobile - call quality

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