📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Late 2013 macbook pro 15" doesnt recognize battery after big sur 11.6.2 upgrade

After upgrading to Big Sur 11.6.2 MBP does not recognize my battery. Was functioning perfectly before upgrade and battery is not 2 months old. Battery Icon is not displayed. Is there a way to roll back upgrade or a fix? I tried the 10 second reset holding the Shift Control Option Power and restart without success. Works fine when plugged in.


Charge Information:

Fully Charged: No

Charging: No

Full Charge Capacity (may): 0

Health Information:

Cycle Count: 0

Posted on Dec 30, 2021 5:56 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2021 10:10 PM

Welcome to the Apple Support Communities.


First, take a look at Get help with your Mac notebook battery - Apple Support.


If the issue persists, get service at Apple. Get started by finding a nearby Apple Store, Apple Store - Find a Store - Apple, then schedule an appointment at the Genius Bar: Get Support.


If there is not an Apple Store near you, then see if an Apple Authorized Service Provider is: Get Support.


Only go to Apple or an Apple Authorized Service Provider for repairs. Do not go to a 3rd party or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:

Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

Jack

1 reply
Question marked as Top-ranking reply

Dec 30, 2021 10:10 PM in response to Stripco

Welcome to the Apple Support Communities.


First, take a look at Get help with your Mac notebook battery - Apple Support.


If the issue persists, get service at Apple. Get started by finding a nearby Apple Store, Apple Store - Find a Store - Apple, then schedule an appointment at the Genius Bar: Get Support.


If there is not an Apple Store near you, then see if an Apple Authorized Service Provider is: Get Support.


Only go to Apple or an Apple Authorized Service Provider for repairs. Do not go to a 3rd party or attempt a repair yourself. This is for the assurance of authorized and professional repairs that use genuine Apple parts. Please refer to this from Apple Support:

Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.

Jack

Late 2013 macbook pro 15" doesnt recognize battery after big sur 11.6.2 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.