You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Leceledu Author

Level 1

4 points

Keyboard Issues with MacBook Pro 16-inch (2019) with Touch Bar

From the moment I purchased this expensive product (June 2021),

the BlockMayus key started to become unresponsive when pressed.

After two weeks with this knowledge and just ignoring it;

Option, Control and Shift keys started to get stuck without being physically pressed.

Now (5 months since purchase)

the keyboard is completely chaotic with no apparent failure pattern,

any key can literally get stuck without being physically pressed.

I have been using an external keyboard and certain key combinations (such as accents) cause a random key to get stuck without being pressed.

Any similar issues or cases?

What should the warranty cover in this cases?

MacBook Pro with Touch Bar

Posted on Dec 30, 2021 7:09 PM

Top-ranking reply

HWTech

Level 9

61,490 points

Posted on Dec 31, 2021 12:52 PM

Have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate. Assuming there is no accidental damage involved the repair should be covered under warranty for free if you purchased the laptop new five months ago.

View in context

Keyboard Issues with MacBook Pro 16-inch (2019) with Touch Bar

Similar questions