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djw975 Author

Level 1

4 points

keyboard sticking?

I have had a problem with the keyboard sticking or repeating letters intermittently for several years, the left shift key finally broke off. I have had to use 2 finger force for at least a year to get the key to work. Apple Genius bar has told me that it will cost $478 for a new keyboard!!! Long story short, I read on Apple support for keyboards (after I returned home) that my Mac was eligible for a free fix. Why would they not tell me this? Has anyone else had this happen?

MacBook Pro 13″, macOS 12.6

Posted on Oct 21, 2022 5:56 AM

Top-ranking reply

kaz-k

Level 9

50,328 points

Posted on Oct 21, 2022 6:34 AM

Hi,

Apple offer keyboard service program, though Apple Say:

"The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit."

Just wonder if your MacBook Pro suits this statement.

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support

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keyboard sticking?

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