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Face ID and passcode not showing in settings

Hi. I am trying to set up my new Apple Watch to use Apple Pay and unlock with mask etc. however I don’t seem to have the setting ‘Face ID and passcode’ in my list under settings which is where it says I need to switch on the Apple Watch setting.


Apple Phone 11 and Apple Watch 8.3


Thanks

Posted on Dec 31, 2021 8:39 AM

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Question marked as Top-ranking reply

Posted on Jan 11, 2022 4:07 AM

From another forum member;

Dec 2, 2018 2:04 AM in response to johnnyb1258

I had the same issue when I was upgrading from iPhone 6s to iPhone XR (iOS 12.1). The menu Face ID & Passcode was missing from the Settings screen. I tried doing a hard reset on the phone but the menu is still missing. I tried a restore via iTunes (12.8, MacOS 10.13.6) on a computer and setup my phone as new (factory reset). As new, I was able to setup Face ID but, after i synced from the last backup, the menu Face ID & Passcode goes missing. Weird!


I finally got it to appear by changing Passcode Changes to Allow (in Screen Time > Content & Privacy Restrictions). If it's already set to Allow (mine was set to Allow 😕), I had to toggle it to Don't Allow and back to Allow. And now Face ID & Passcode is showing! 😮

8 replies
Question marked as Top-ranking reply

Jan 11, 2022 4:07 AM in response to Raq238

From another forum member;

Dec 2, 2018 2:04 AM in response to johnnyb1258

I had the same issue when I was upgrading from iPhone 6s to iPhone XR (iOS 12.1). The menu Face ID & Passcode was missing from the Settings screen. I tried doing a hard reset on the phone but the menu is still missing. I tried a restore via iTunes (12.8, MacOS 10.13.6) on a computer and setup my phone as new (factory reset). As new, I was able to setup Face ID but, after i synced from the last backup, the menu Face ID & Passcode goes missing. Weird!


I finally got it to appear by changing Passcode Changes to Allow (in Screen Time > Content & Privacy Restrictions). If it's already set to Allow (mine was set to Allow 😕), I had to toggle it to Don't Allow and back to Allow. And now Face ID & Passcode is showing! 😮

Dec 31, 2021 8:46 AM in response to Raq238

Face id and passcode settings is on the phone.

Passcode setting is in the watch app on the phone.

And passcode settings are on the watch.

Dec 31, 2021 9:03 AM in response to Raq238

It's on the first page about a third of the way down in settings and the entry says "Face id & Passcode".

Tap on that to change and setup the settings.

Face ID and passcode not showing in settings

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