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LMardenNC Author

Level 1

4 points

Can't connect current phone number to new iPhone 13

Opened and activated my new iPhone earlier this week, and had some initial issues trying to restore data (didn't notice encryption was turned on for the backup) so did a manual setup. Everything I have loaded so far seems to work EXCEPT:

Can't use the phone to make calls - every call fails

Can't activate iMessages - says the phone number won't authenticate

Can't receive SMS messages to complate two-factor authentications for many of my apps

I have tried the solution to toggle off iMessages, power down / up, and reactivate iMessages. No fix. At this point not sure if the issue is AT&T or Apple, but I can't get into my AT&T account now because, guess what - it wants me to enter a SMS-sent code to verify my identity.

HELP!!!

iPhone 13 Pro

Posted on Dec 31, 2021 1:35 PM

Best reply

sberman

Level 10

264,093 points

Posted on Dec 31, 2021 1:39 PM

Telephone AT&T from any telephone at (800) 331-0500.

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Can't connect current phone number to new iPhone 13

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