Why doesn’t my Apple TV work even though it’s connected to my wifi
My Apple TV is connected to my wifi but nothing loads. Says no internet is connected. All my other devices connect and work but just not my apple tv
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My Apple TV is connected to my wifi but nothing loads. Says no internet is connected. All my other devices connect and work but just not my apple tv
Yes and yes. My model is the 4K 64G. So I found the solution, with the hello with apple. I was on the phone with them, a gentleman and we tried everything. It came to the point where we thought the issue was in the hardware, I moved and it could have gotten damaged. I had an appointment to go into apple and get it fixed but he said just for fun, let’s reset to factory settings to see if it fixed it. And it did! Now I have to set up again as a new device, but definitely worth it
Yes and yes. My model is the 4K 64G. So I found the solution, with the hello with apple. I was on the phone with them, a gentleman and we tried everything. It came to the point where we thought the issue was in the hardware, I moved and it could have gotten damaged. I had an appointment to go into apple and get it fixed but he said just for fun, let’s reset to factory settings to see if it fixed it. And it did! Now I have to set up again as a new device, but definitely worth it
Hey MZG20,
We see that your Apple TV is having issues connecting to your Wi-Fi, and we'd like to help!
It looks like you checked out the article about how to set up your Apple TV. Here's a more relevant article we'd like to share with you for your issue: If your Apple TV can't connect to the Wi-Fi
Let us know if the steps provided from the article helps!
Best regards.
Hey MZG20,
Thanks for keeping us updated with the result! We appreciate it.
We're so glad that resetting the device back to factory settings helped resolve the issue.
If you have any additional questions or concerns, please don't hesitate to reach back out to us.
Cheers!
What is your model Apple TV? Identify your Apple TV model - Apple Support
Have you tried restarting both your router and your Apple TV box?
Why doesn’t my Apple TV work even though it’s connected to my wifi